Privacy policy.
1.1 We understand that the privacy of your personal details and the security of your transactions with us are of paramount importance to you. LPA Media Pty Ltd’s Privacy Policy outlines the rules we adhere to when handling personal information collected from individuals during our business operations. This policy is consistent with the Australian Privacy Principles of the Privacy Act 1988.
1.2 We may periodically make changes or additions to this policy. If we do so, we will update the Privacy Policy on our website. All customers must agree to comply with our Privacy Policy as part of our terms of trade. This policy also applies to users of our website who are not customers of LPA Media Pty Ltd.
1.3 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other websites that you may access through our site, or for our customers’ level of compliance with our code.
LPA Media Pty Ltd collects various types of information about you at different times. The broad categories of information we collect include:
2.1 Information Required to Provide Our Services
When you first sign up for our services, contact us, or make an inquiry, we collect information such as your name, address, telephone number, domain name, and the email addresses of your primary and secondary contacts. Additionally, if you are paying online, we collect credit card details. We may also gather other identifying details such as your age and gender. To verify your identity, we will ask you to provide answers to security questions.
2.2 Non-Personally Identifying Information
LPA Media Pty Ltd uses statistical gathering software on its website to collect information about the number of visitors. This software records only the IP address of the visitor, without collecting any identifying information. We use this data to improve our technical structure and performance and to identify the most popular areas of our website. The information collected may include the server address, top-level domain name (.com, .gov, etc.), date and time of visit, pages accessed, documents downloaded, referring site, and browser type. We do not record any identifying details such as the user's name or their other browsing activities, except if directed to do so by a law enforcement agency.
2.3 Other Demographic Information
We may use your information to measure your experiences with our products, services, and website, to improve or develop them, and to conduct research and analysis. If you voluntarily respond to any of our surveys or other interactive communications, we will collect those responses to enhance the quality and range of LPA Media Pty Ltd’s products and services.
3.1 Use of Personal Information
LPA Media Pty Ltd collects and uses your personal information to optimize and enhance the delivery of our services to you. We use your personal information to provide sales and technical support, billing and credit control, product upgrades and information, renewal notices, maintenance notices, system changes, and other functions relevant to your services with us.
3.2 Promotional Material
When you contract with LPA Media Pty Ltd for our services or inquire about our services, you will be asked to consent to receive promotional material from us. You can stop receiving future promotional emails from LPA Media Pty Ltd by following the specific "opt-out" instructions in the emails you receive. These instructions will guide you on how to remove your name from our promotional email list.
3.3 Additional Uses of Personal Information
We may use your personal information to:
-Contact you regarding service upgrades, special offers (from us or third parties), newsletters, surveys, and individual service audits, or in response to any expression of interest in our products and services
- Identify the source of new customers to LPA Media Pty Ltd
- Monitor and address complaints, feedback, and resolve disputes
- Bill you for services in the case of credit cards
- Verify your identity in the case of ABNs
- Maintain a technical and account history of your dealings with us and re-establish your account if you rejoin as a customer within a reasonable time after termination
- Monitor your compliance with our Acceptable Use Policy and other terms and conditions
3.4 Confidentiality and Third-Party Disclosure
We treat all information we collect from you as strictly confidential. LPA Media Pty Ltd does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, license, share, or pass on any personal information you provide to us to any third party (other than those contracted to supply services to LPA Media Pty Ltd, such as spam filter operators) without your express consent, except in the circumstances described below.
3.5 Disclosure Without Consent
We will disclose your personal information, without notice or consent, only:
- If required by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us
- To protect and defend the rights or property of LPA Media Pty Ltd
- If necessary to enforce or apply the terms of any of our agreements with you
- To contractors providing licensed collection services, credit card payment processing, and CRM services who comply with our privacy and security policies
- If we sell our business or a part of it
- In extreme circumstances, to protect the personal safety of users of LPA Media Pty Ltd’s services, its website, our staff, or the public.
5.1 Public Information
You might provide personal information through your participation in chat sessions, email exchanges, newsgroups accessed via our websites, or other services provided by us. This information is public and immediately available to anyone who has access to such a site; it is not private. We urge you to share only information that you are comfortable disclosing to the public at large.
5.2 Password Security
You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.
5.3 Responsibility for Collected Personal Information
If you collect personal information that you store on services provided by LPA Media Pty Ltd, you are solely responsible for compliance with the Privacy Act 1988 (Cth) regarding that information. We take no responsibility for your handling of the personal information you collect.
6.1 From time to time you may need to update your personal information. We keep this information in a secure environment which you can access through your customer interface. In order to amend any of your personal information, you will be required to give your user name and password.
6.2 If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.
7.1 Children's Privacy
LPA Media Pty Ltd does not knowingly collect, use, or market any information to children without obtaining parental or guardian consent. We also encourage you to familiarize yourself with your legal responsibilities regarding children and the Internet, as outlined in our Acceptable Use Policy.
8.1 Privacy Complaints
If you have a complaint about any aspect of our privacy procedures, please contact us at info@lpamediagroup.com.au. We will address your complaint promptly. If we cannot resolve the complaint to your satisfaction within a reasonable time, either you or we may refer the complaint to the Privacy Commissioner.